Customers may cancel their online order at any time for stock line products. Orders for non-catalogue items can only be cancelled after consultation/agreement with Express Safety. In either case the customer is requested to contact Express Safety.
You can contact the customer service team by emailing email@example.com.
If customers wish to cancel their order after the goods have been despatched, the goods can be returned at the customer’s own expense.
Return of goods must be within 30 days after the date of the delivery/advice note and you must inform us of your intention to return your goods.
Unless damaged, the cost of returning the items must be covered by you.
To enable us to issue credit for returned goods, the goods must be in their original condition and packaging in order that they are fit for resale. If the packaging is damaged in any way the credit may incur a handling charge. Returned goods must be adequately packed and sent freight prepaid to:
Express Safety Returns
c/o MG Safety
Bingham Industrial Estate
Any returned goods which are non-catalogue products or items ordered specially for the customers order, can be returned as per the above instructions but could incur a handling charge.
Should you receive any items damaged we will be happy to replace them for you or refund you in full. We will require photographs of the damaged item(s) so we can inform our couriers.
Once the photograph(s) are received, we will immediately send you your replacements.
Please email your photos, order number and list of damaged items to firstname.lastname@example.org